🚀 Shipment Processing Times
We know you’re eager to get your hands on your order! That’s why we process all orders placed before 4pm on weekdays on the same day. Orders placed after 4pm will be processed the next working day. Please note that weekends and holidays don’t count towards processing times. So if you place an order over the weekend, we’ll be right back to work on Monday!
During busy periods (hello, sales!), processing might take a little longer than usual—but don’t worry, we’ll keep you updated every step of the way!
📦 Dispatch
International orders placed before 4pm (GMT) on weekdays will be collected for delivery the very next working day. Any orders placed over the weekend? They’ll be picked up and shipped out on Monday. We’ve got you covered, rain or shine!
📦 Packaging That’s Both Discreet & Compliant
While we promise to keep your parcel discreet, some countries require a full itemised breakdown of the contents on the outside of the parcel for customs purposes. If we don’t include this, your parcel could be seized. To keep things running smoothly and to avoid any hold-ups, we’ll put a discreet contents label on the outside with a short description of the package contents.
We understand this isn’t ideal, and we’re doing everything we can to keep it as vague and discreet as possible. But rest assured, your privacy is always our top priority!
⏳ Delivery Times
We wish we could guarantee specific delivery times for international shipments, but unfortunately, they’re just estimates. We’ve compiled the following delivery timeframes based on past experiences to give you a rough idea of when to expect your order. Keep an eye on the tracking link we provide, and feel free to reach out to us with any questions at sales@sexyemporium.com.
| Europe | 4 to 10 days |
| USA | 6 to 12 days |
| Canada | 6 to 12 days |
| Asia | 7 to 14 days |
🌍 Customs Duties & Fees
As the buyer, you’re responsible for paying any customs duties, charges, or taxes that may apply in your country. Please familiarize yourself with the customs regulations before ordering, to avoid any surprise fees or delays.
Please note that the UK is no longer part of the EU, so customs laws may have changed if you’re ordering from an EU country. Be sure to check the latest rules to avoid any confusion.
We’re legally required to include a short description of the items inside the parcel for customs clearance. We’ll keep this as vague as possible, but it is necessary for your package to pass through customs smoothly.
📦 General Terms & Returns
- Due to the volume of orders, we cannot guarantee cancellation of your order once placed. Please make your purchase carefully.
- If a parcel is returned to us because it was not collected, we’ll refund the order minus postage and any other costs incurred.
- Customers are responsible for postage on returns unless the item is faulty before dispatch.
- Clothing cannot be returned if it shows any signs of wear, including stretching to fit your shape.
- Erotic underwear, undergarments, and stockings cannot be returned for hygiene reasons.
- Please check our UK dress sizes against the size charts and measure yourself before ordering. Sizes may vary between brands and our ranges.
- Items can only be returned if they are still sealed in their original packaging.
- International returns are at the buyer’s expense unless the item is proven faulty before dispatch.
- If the item was damaged in transit, a claim must be made with the postal carrier for compensation.
- We do our best to provide accurate product descriptions and sizes. If you decide to return an item for any reason other than a fault, it must be returned sealed and in original packaging, with postage costs deducted from your refund.
- We do not accept returns on mystery boxes.
