Delivery
FAST & FREE UK DELIVERY
DISCREET PACKAGING
Due to the nature of the goods we sell, we guarantee to delivery your item in 100% DISCREET PACKAGING. This means that no one will be able to tell what is inside the parcel until it has been opened.
We only use strong boxes for sex toys with no branding or contents labels.
NO-FUSS RETURNS, REFUNDS & EXCHANGES
We offer 30 DAY NO-FUSS RETURNS from the day the product is received by the recipient.
Discreet Packaging
WORRIED ABOUT DISCREET PACKAGING?
Your privacy, discretion & security is our top priority when it comes to dispatching your goods!When we say it will be discreet, we guarantee it will be.
There will be no way to tell what is inside the parcel once it has been sealed.
All sex toys are dispatched in secure mailing boxes, lingerie is dispatched in strong self sealing mail bags and sex essentials (lubricants, herbal pills etc) are dispatched in padded jiffy envelopes.
You will not be able to feel, hear, smell or even imagine what is inside. There will also be no contents labels for UK items.
For international orders, we will be as discreet as we possibly can.
Returns & Exchanges
We make sure that every customer is left feeling orgasmic after shopping with Sexy Emporium!
We offer 30 DAY NO-FUSS RETURNS from the day the product is received by the recipient.
If you’re not entirely satisfied with your item & would like to arrange a return or an exchange, please contact us:
Email: admin@sexyemporium.com
Phone: 01782 206 966 (Monday to Saturday 10am-5:30pm)
Contact Form: <Click Here>
We will usually respond to any issues on the day of the message.
Returns General Terms
1. All goods must be returned within 30 days of being received by the recipient.
2. The customer is responsible for postage costs on returning an item unless faulty prior to dispatch.
3. The item must be returned in the original packaging for resale.
4. Clothing cannot show any signs of wear. This includes if the item has been stretched to fit your shape, it cannot be returned.
5. Erotic underwear, under garments & stockings cannot be returned for hygiene reasons.
6. All items must be unused.
Please check the UK dress sizes against the measurements provided on the size charts & measure yourself before ordering to pick the perfect size for yourself. UK dress sizes can vary from store to store & they vary between our own ranges as we work with various manufacturers.
*Sex toys cannot be returned once the packaging for the item has been opened & the seal broken. We will exchange the item for an item of same or lower value. Please contact us directly to resolve any queries with regards to sex toys.