We understand a product isn't always what you expect once it arrives or doesn't quite fit right. For this reason, we offer a 30-day return window which starts once the goods have been received by the recipient.
If you're not entirely satisfied with your purchase, we will happily accept a return or exchange.
To begin this process, please contact us by clicking this link.
or email us directly at: firstname.lastname@example.org
We will then work with you to get the item back to us.
- All goods must be returned within 30 days of being received by the recipient.
- The customer is responsible for postage costs on returning an item unless faulty prior to dispatch.
- Items must be in original sealed packaging (with tags if applicable) and must be good for re-sale.
We carefully inspect all items prior to dispatch for signs of damage. All items are packaged carefully with care to protect them in transit.
Please note - any used goods or returns that have not been arranged may be posted back out to you.
Sex toys cannot be returned once the sealed packaging has been broken due to hygiene reasons. You are able to see and feel the item through the bag. Sex toys returned in a used condition will be redispatched to the customer.